Oracle Integration & Generative AI - Customer Success Webinar

Watch our latest Oracle webinar that showcases how Boxfusion Consulting delivers powerful service operations and an overall enhanced customer experience with Oracle technologies.

Discover how a leading high-tech manufacturing customer leveraged Oracle Integration Cloud (OIC), Oracle Digital Assistant (ODA), OCI Generative AI, and Oracle CX Service to:

• Enhance self-service capabilities with direct, relevant answers
• Reduce customer effort and improve CSAT
• Lower service costs by enabling agents to focus on complex queries
• Boost revenues by automating product promotion during service interactions  

This session will walk you through a compelling real-world success story through the lens of Oracle Integration Cloud (OIC) and key Oracle Cloud Infrastructure (OCI) components.

You'll gain a deep dive into the architecture, core functionalities, container instances, Generative AI applications, and OpenSearch capabilities, culminating with how OIC orchestrates the data ingestion process.

Host: Juergen Kress – Director, Product Management, Integration & Digital Assistant, Oracle

Speaker: Jake Patterson – Conversational AI Specialist, Boxfusion