CIMA: Delivering Exceptional CX with Siebel Open UI
"By redeveloping our online Siebel services using Open UI, Boxfusion have helped us vastly improve usability and revolutionise our self-service offering. Boxfusion were instrumental in this project and their approach enabled us to leverage our existing Siebel investment, whilst giving us a platform for which to continue to improve our online services."
Shankar Sundarajan, Director of Strategic Programmes and Corporate Development, CIMA
Background
CIMA strive to help businesses to succeed and drive real business results; improving the usability of their online services and bringing them in-line with today’s users’ expectations, is just part of their plans to help enable this. They wanted to improve the design of the Siebel portal on their website to support the expansion of their online services and start to adapt to the trend of ever increasing mobile website usage. They also wanted to ensure brand and customer-experience consistency throughout the CIMA website for a seamless experience, whilst also driving an increase in member self –service.
This project was looking to provide a platform for future growth and with Siebel underpinning it, a platform that enabled a strategy for co-existence with other applications including Oracle Cloud technology.
The challenges
The Solution
The results
