Network Rail Transforms Customer Experience with Oracle Cloud
"We have worked with Boxfusion as our Oracle partner for over three years and they have been invaluable in helping us realise the potential for the products we were using... They understand our business and the improvements we want to make to benefit both our customers and the internal users and we know that we can trust them to deliver the solutions that work for us."
Nicola Mayers, Senior Customer Contact Manager, Network Rail
Background
Network Rail owns and manages the railway infrastructure in Great Britain, which includes over 20,000 miles of track, 30,000 bridges, tunnels, and viaducts, and thousands of signals, level crossings, and stations. It also owns and runs 20 of the country’s largest railway stations. Their work impacts the millions of people who travel by rail, and the lineside neighbours whose businesses and homes are next to the railway.
Network Rail has a diverse audience requiring different types of information through different channels, from customers reporting incidents and asking questions to businesses helping to improve the railway.
