Swiss Insurer Die Mobiliar: Dramatically reducing process times with Siebel UX
Die Mobiliar was able to focus less on monotonous Siebel CRM tasks and more on business growth, with key business process time reductions of up to 83%.
Background
The oldest insurance company in Switzerland, Die Mobiliar has a reputation as one of the best providers of comprehensive insurance solutions in the country.
The home contents, automotive and health insurer originally chose Siebel to empower its call centre employees with a world-leading CRM tool, but this soon evolved into a solution that would support partner sales as well as internal sales and service departments.
Boxfusion empowered over 5000 of Die Mobiliar's Siebel users with a solution which harnesses cutting edge user experience (UX) design. We crafted their key partner portal with productivity accelerators and a dynamic dashboard to provide a complete, simplified view of critical client information.
